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Shipping Information
Cancellations & Returns
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Shipping Information
US shipping only. No international orders.
Every Hello Jolipop piece is handmade to order with care. Please allow 5–10 business days for us to create your jewelry before it ships. Shipping time is additional and will vary based on your selected shipping method.
Shipping rates
USPS First Class Mail ($7.00)
Arrival within 3-5 business days with tracking
USPS Priority Mail ($15.00):
Arrival within 1-3 business days with tracking
USPS Express Mail (30.00):
Arrival within 1-2 business days with tracking
Delayed or lost shipment
Shipping issues are rare, but delays or lost packages can occasionally occur. We recommend choosing Priority Mail for reliable tracking and delivery confirmation. First Class Mail may have limited tracking and proof of delivery. By choosing First Class Mail, you understand that we cannot be responsible for lost, delayed, or untraceable packages and refunds cannot be issued. Thank you for your understanding and support!
Cancellations & Returns
In cases where a refund is approved, please note that the refund amount will exclude any applicable payment processing or credit card fees.
Order Cancellation
Because every Hello Jolipop piece is handmade to order, we are unable to cancel orders once production has begun or your order has shipped. If you contact us before production starts, we'll be happy to cancel your order and issue a refund, minus any applicable payment processing or credit card fees.
No returns or exchanges
Because every piece of jewelry is handmade to order, we are unable to accept returns or exchanges, except in cases where an item arrives damaged or the wrong item was sent. Thank you for your understanding and for supporting our small business.
damaged or wrong items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We'd be happy to work with you to arrange a replacement.
Frequently Asked Questions
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We use polymer clay for most of our jewelry. Polymer clay is a durable, oven-bake modeling material that artists use to create detailed, handcrafted pieces. It stays soft while you work, then hardens into a lightweight, long-lasting finish after baking.
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Yes, all of our jewelry is made at our home studio in Rancho Cucamonga, California.
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Yes. Polymer clay is water-resistant once baked. However, we recommend removing your jewelry before swimming, showering, or prolonged exposure to water to help preserve its finish and extend its lifespan.
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Yes! While we can't guarantee that every custom request can be accommodated, we'd love to hear your ideas. Please submit a custom order inquiry, and we'll let you know if it's something we can create.
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We’d love to bring Hello Jolipop creations to more people through wholesale partnerships! If you’re interested in carrying our handmade jewelry and miniature treasures in your shop, please reach out to us with your inquiry. We’d be happy to chat and see if we’re a good fit.
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Our online shop is always open, 24/7! Our customer service hours are Monday–Friday from 10 AM–5 PM. We’ll do our best to get back to you within 1 business day. Thank you for your patience and support!
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Every Hello Jolipop piece is handmade to order with love and care. Please allow 5–10 business days for us to create your jewelry before it ships. Shipping time is additional and will vary based on your selected shipping method.
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Can you see our shipping rates here.
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Because every Hello Jolipop piece is handmade to order, we are unable to cancel orders once production has begun or your order has shipped. If you contact us before production starts, we'll be happy to cancel your order and issue a refund, minus any applicable payment processing or credit card fees.
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You can read about our policies here.